Customer Service Representative II (01HSJ)(Fountain Valley, CA)

Customer Service Representative II (01HSJ) Costa Mesa, California, United States US Customer Service Representative II – Automotive Manufacturer This opportunity will require you to work in Fountain Valley, CA TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives to support a global automotive manufacturer. TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work. The tier 2 associates will receive customer case files to work to their conclusion. This includes tasks such as: working initial executive cases, initial Social Media inquiries, providing initial research and providing reporting for Consumer Affairs department. Essential Duties and Responsibilities: Receives cases that have been escalated or need additional assistance to resolve via back offices channels. Some examples of the type of interactions handled include: National support of Connect Centers Inbound white mail processing Pre-litigation/re-acquisition Initial support on executive cases Initial Social Media Support Hyundai Assurance tracking and reporting Gift ordering for the contact center Claims processing Skills 1 year or more of customer service preferred 1 year or more post secondary education OR 2 years equivalent work experience Recognition and problem resolution for mid-to-high level customer service issues Intermediate time management skills Strong judgment skills to make sound business decisions Strong writing skills Professionalism required as located onsite in client HQ Automotive industry experience preferred OR completion of TeleTech’s AUTO101 course · Become a Member of the TeleTech Team · Competitive Salary · Advancement and Career Opportunities · Tuition Reimbursement & Retirement Savings · Employee Rewards and Discounts Are you ready to accept the challenge? Because TeleTech is ready for YOU! Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our career website at http://www.teletechjobs.com/. APPLY NOW: http://teletechjobs.com/req-en-US/01hsj-job-us-california-costamesa-customer-service-representative-ii?src=JB-19502